AI is worse than people who want a result with a press of a button.
AI is being developed for people who want ** other people's ** work with a press of a button.
It's automated slavery.
@BenHigbie that really sucks. Facebook is a cesspool at the best of times, but that's no excuse. I've seen a lot of artists getting accused of using AI when their portfolios extend back decades.
It's the people who accuse artists of trying to gatekeep that bother me the most. As if being an artist is guaranteed income, or no artists does what they do for any reason other than profit motive.
@BenHigbie image description: a tweet by chuck_wendig that says
"The allure of AI entices those people who fetishize ideas but dismiss the work. They're the people who tell writers, "I'll give you the idea, then you write it, and we'll split the profits." For them, the vision is everything, and the work is just an annoying obstacle. But the WORK is everything. The work is how a thing happens, where it's made, where skill is put to work. AI in creativity is for the people who have no skill, no work, no effort, no ethic.
They just want to push a button."
Just had this convo with a coworker. We all share phone duties, & he absolutely hates this, bc it requires learning details that are not His Area Of Expertise (where he can Dominate everyone else, bc Expert).
He regards answering the phones as bullshit busy work that he shouldn't have to be bothered with. He totally misses that the objective is to push staffers to learn about the whole org. (Whether this is an effective strategy to that end is an entirely different discussion 😒 ) >
So of course when the question of scheduling when our team is responsible for covering the next period of heavy phone traffic, his suggestion! "Let's use chatbots! We can train an LLM!"
Completely missing that the time, effort, & expense (not to mention debugging & trouble-shooting) to actually DO that will be some whole number multiple multiple of just having staff do the damn work—all because Kevin can't be arsed to learn the material.
Or Techbros, either. I mean, I get the impulse. "This is boring tedious work I hate." But trading that for other boring tedious work (though I could see where the Kevin in question would prefer training the LLM to, you know, making an effort to meaninfully help the human beings that call in for asssistance & information) developing a solution that will *maybe* help *somewhat* but based in my experience with chatbots, probably not....
Case in point: just spent a half an hour wrestling with Target pharmacy's phone bot trying to get it to let me talk to a human because Somebody did Something Creative with my prescription.
HOW the fuck are these things EVER helpful??
And people want to do MORE of this nonsense. Because Profit! 🤬🤬🤬🤬
In fairness, when the transaction is simple & straightforward, automation works a treat:
Just called the pharmacy, 1st thing the bot said was: "Your prescription is ready for pick-up." Thanks! That's what I needed to know, & I'm happy not having to wait on hold & then soak up pharmacist time answering this question!
On day a week, I am the person that gets talked to. Yes, we COULD do this with AI. But I've lost count of the number of times callers have expressed gratitude for being able to talk to a Real Live Flesh & Blood Humanâ„¢
Especially when they're stressed. Or confused. Or their question has some nuance to it....