CiaraDec 10, 2023
We need a word for real-life enshittification caused by online culture. Like being unable to find an organisation’s info because they’ve Instagram but no website. Or panicked people being sent a videolink to download to their phone when they ring for an ambulance. Or being excluded from residents' association news if you're not on Facebook. Or having cash payment refused. Or staff in the business you’re physically standing in telling you to find the answer to your question on their website.
Show threadMurat Cem MengüçDec 10, 2023
@CiaraNi Apple Store manager telling you to make an online appointment to buy a product when you are actually in the store that has the product.
Show threadDeanDec 11, 2023
@mcmenguc @CiaraNi this all happened when I went to the Apple store. Had to join a virtual queue for 40 mins to buy an iPhone. They then didn't have it in stock and told me to buy on my own phone, that was broken!
I went to Jb-Hi and got real customer service.
Show threadCiara
@dean It is just infuriating to turn up in person in a shop or at a business and be told to do everything online anyway. Am glad you at least had a good customer experience afterwards at the other vendor.
@mcmenguc
Dec 11, 2023 at 4:04pmWeb