The Picard ManeuverProgrammer tries to explain binary search to the police
dejected_warp_coreThis didn’t go down well.
IT consulting pro-tip: Customers would rather pay for your time and expertise, than be made to feel stupid that they didn’t think of something so simple themselves.
After working in desktop support for a year after college, I realized that people just wanted their problem solved and to not feel frustrated. That realization made my job immensely easier because I pivoted from copying a file in 30 seconds and walking away to talking to them a little bit and letting them feel good after we were done. My ticket closing speed slowed down a little but people felt better and I consistently got positive feedback.
When I started in support 15 years ago my boss said: “First you solve the person, then you solve the problem”.
He was a good dude.
What would you recommend for solving people? Does a household base like NaOH suffice?
Solving, not dissolving.
Customers typically stop complaining once in aqueous form.
What about in soap form?