The current state of Instagram

https://lemmy.world/post/8525178

The current state of Instagram - Lemmy.World

Iโ€™m a performer, so I need my account for work and to book gigs. Iโ€™ve been locked out for almost a month due to a platform bug, and have tried exhausted every possible avenue of support.

I get this kind of shit dealing with LG and Samsung support too. Itโ€™s like customer experience doesnโ€™t matter in this day and age. Theyโ€™ve cornered the market
DeWalt too. Got a table saw that shipped with a broken part, and their contact us form was broken. Eventually gave up and bought a replacement part off Amazon. Someone got a promotion for reducing claims.

Iโ€™ve had only 1 interaction with DeWalt so far on a defective battery that was still under warranty and was actually impressed.

Used the contact form and exchanged 2 or 3 emails with service rep on a Saturday and had a new battery the following week