Lee DunaStarlink bug frustrates users: “They don’t have tech support? Just a FAQ? WTF?”
🇰 🌀 🇱 🇦 🇳 🇦 🇰 🇮 🏆Doesn’t surprise me. That’s most new tech things I’ve used. The FAQ probably only answers 3 questions that literally nobody ever asked, too.
whynotzoidbergIt grinds my gears so hard. At first I submitted feedback, thinking everyone wants good documentation. Then I realized the ploy.
Also, chat bots. Fuck me for being able to think through the basics and needing real help, right?
They do want good documentation… They’re just not willing to write it themselves or hire a copy writer to do it.
That’s why AI is being used. It does the boring shit for you and is dirt cheap. So what if it still sucks balls? 🤷🏻♂️
Troubleshooting internet. You’ve done everything and confirmed it’s an issue outside of your network and equipment.
Call…
“I’ve changed DNS, cables, secondary router, even the backup modem; issue persists.But things are fine if I use the mobile network, so I know everything after the modem is fine too. In the ping pong I set up, I see poor latency issues sporadically every few seconds.”
"We’ll need you to go through the troubleshooting article."