Please stop using “mom” as an example of an unsophisticated user of technology. This reinforces harmful stereotypes.

Instead, I suggest using “congressperson”.

@rmondello I worked in IT local government in the UK. One particular morning I was required to cover the tech helpline for the local elected representatives. Never have I had to deal with a more ignorant, self entitled, ego inflated bunch. Not all of them of course, but far too many. Was exhausting.
@michaelward @rmondello I’m looking for volunteer work now that I’m retired. This sounds like the ideal placement…
“Is your mouse actually plugged in, you ignorant, mossy, stump?”
#NothingToLose

@MichaelPorter @michaelward @rmondello

"Okay, and now we do all the steps again, and this time, you don't reflexively click on every message box 'Ok' that you see..."