@a13cui @lightning While I've never worked in a helpdesk-only, outsourcing company, I have helped interview some folks who have. (I'm in the US and these were local-to-me US companies.) The conditions made it clear that they do not value their employees.

I imagine outsourced helpdesks in less privileged countries are the tech support equivalents to sweat shops.

It is a missed opportunity to do some good in the world. A company that can afford to outsource their tech support, could afford to pay (by US standards at least) a little more ensure their outsourced workforce was well-treated since those folks would be more incentivized to be better helpdesk workers... giving the end-users a better overall experience.

In the future, though, please be mindful of how aggressive framing can sometimes prevent others from listening to your valid point.