Kanbaru 🌟 (one hikari of too many)Sep 10, 2023

many are under the illusion that ISO exists to develop and maintain standards. this is incorrect. since 1972, the goal of ISO has been to ensure as few people as possible can read the specification of the C programming language. initially this was achieved by not having it exist, but eventually it become necessary to actually create a specification, albeit with highly limited access.

some believe that this is done out of financial interest, but the true reason is altruistic and very serious.

Show threadMythic BeastsSep 13, 2023
@hikari my favourite quote is still the standards compliant quality manager who said 'under no circumstances should you attempt to assist the customer with their enquiry, as that may result in inconsistent experiences for customers...'
Show threadAlan BragginsSep 14, 2023
@beasts @hikari I assume (or at least hope) that's in a "transfer them to support, whose job, which they have been trained for, is to help using a consistent process" sort of way, not "nobody help, consistently".
Show threadMythic Beasts
@armb @hikari who's consistent process was to fail to answer it, then have it escalated back to you...
Sep 14, 2023 at 8:24amWeb