Ahhh, #TechSupportLife

4:00am(!) support email: "Just wanted to let you know that the same issue that was occurring last week is happening again. This is now urgent."

[search support ticket history for previous tickets from user]
"No Results"

[search support ticket history for previous tickets from site]
"No Results"

7:30am: [Attempt to call, phone ringing out.]
Email: "Good morning. I appreciate that the issue is urgent, it's just that I am unable to locate any previous emails or support tickets from you, and it's unclear from this email what the actual issue is..."

11:00am: [crickets]