Exceptional work by Jen Williams for FT. Really shows the value of longitudinal investigations, particularly in human-centred pieces.
https://www.ft.com/content/96a37654-f8ea-46e3-a5ab-ca1d69dc5ea0?shareType=nongift
https://www.ft.com/content/96a37654-f8ea-46e3-a5ab-ca1d69dc5ea0?shareType=nongift