Valve refuses to replace my broken steamdeck.

https://lemmy.one/post/2816065

Valve refuses to replace my broken steamdeck. - Lemmy.one

Bluetooth is not working at all plus many other issues. Basically told me “sorry :(” Fuck valve. Last time they see my money.

Okay folks let’s start guessing what’s actually going on that OP here is trying to hide. I’ll kick us off, I’ve got

  • OP modified their deck in some way that voids the warranty, broke something, tried to change it back like nothing happened, and now wants a replacement
  • OP flashed a custom OS on there that’s not supported and they don’t know how to go back, and Steam support obviously doesn’t support it and it’s not a hardware issue so… tough
  • OP broke their deck and is trying to come up with flimsy excuses to get a free replacement, like “Well yeah I mean it’s cracked but it wasn’t working anyway so give me a new one”

I worked in computer repair for 5 years so I’m very familiar with all the excuses people give to get me to replace something under warranty, and these lame excuses and refusal to share all of the issues just reek of something else going on

I'm all for "fiddled around in the underlying OS and effed up Pulseaudio/some demon that's constantly restarting, grinding the OS to a halt" which could be easily diagnosed with syslogs, but OP is a script kiddie and explained the situation completely wrong and doesn't know what they have done because they only followed some guide somewhete

“I followed some guide online for a completely unrelated issue because it said it could make my games go faster and I rm -rf’d something important looking”

Deck and Linux are great because they give you the power to customize anything, but with that power comes responsibility, and I think OP is learning that. Without diagnostic logs or chat logs, I can almost guarantee if they just flashed it and started over it’d be fine but from this thread I doubt OP even knows how to do that (which is completely fine and normal, if they had asked for help on how to do that rather than be a snobby jerk)

"First step in this guide is to poste.the following code into a console

echo /dev/null > /etc/Pulseaudio.conf

WARNING: This command requires sudo priviledges, only continue if you are sure you know what you’re doing! [y/N] >
Oh, sry, I didn't count entering "so" and thus doing everything as administrator for no fucking reason as a step of it's open since that is mandate for bad guides
ah right right right in this case it makes sense. Sudo just gets in the way, stupid valve and their warnings and protections, just do everything as root! We joke because we were all like that once, and you only gotta destroy your bootloader once to learn
I’ve been doing Security+ training and they have you do everything as root, which goes against the very principle of least privilege.