I finally understand what "CVS Caremark" is-- (it's not CVS stores) basically it's a service used by a number of huge healthcare plans to manage approved drugs and secure prices. It has its own network of pharmacies that goes way beyond just CVS.

This is why no one at your health insurance knows anything about why X drug wasn't approved.

I thought it was CVS stalking me trying to get me to go there for years, but my charmingly dysfunctional pharmacy is a "caremark" pharmacy.

Anyone who says that "government health care would mean bureaucracy" hasn't dealt w/ CVS caremark-- then there is the way that my doctor calls my insurance by one name, my work uses another, the pharmacy yet another & the insurance itself uses none of those.

Doctor "Do you have Earl Fiefdom Plus?"
Pharmacy "Is this ABC NYC XYZ Insurance?"
Insurance Co. "Thank you for calling HealthClub Go, the RTFM Plan. Please hold. [abominable music][audio cracks] Thank you for ..."

Feel like its on purpose.

@futurebird additionally, even if you have a single insurance card, vision and dental are usually entirely different companies. When I was in optometry, we had to know which company was associated with which because we had to check people in the system for coverage differently depending on who their main carrier was, but then it was different again for HMO and Medicaid plans through those same companies 🙄 I actually wrote up a patient pamphlet about it at one point.

@secretsloth

Oh I have a single card... and happily just one member number, but the thing on the card isn't the same as what anyone I talk to calls it.

I just start listing all the names at this point.

Earl Fiefdom Plus, ABC NYC XYZ, HealthClub Go, the RTFM Plan Caremark Affiliated TGIF OMG WFT BBQ

@futurebird yep, I remember my old boss insisted that we took "every insurance" so I got pretty good at figuring out even the most wily ones. And I was good at breaking the automated phone systems too, so I could get through to a person. It was just him and me most of the time, so I didn't have time for their nonsense.
@futurebird My poor Dr. was trying to get some thing approved, so the nurse asked me what my insurance company they need to contact. I don’t know they called themselves CVS Caremark but the EOBs say Aetna, it’s medicare to me 🤷🏻‍♀️
@futurebird Voluminous drug formulary with tiers for generic and brand name drugs and a third party can still deny your doctor's prescription without stating basis for denial.

@venitamathias

I'm still angry I had to learn what a "formulary" was. 😡

@futurebird I understand and it is constantly changing...

@venitamathias

In theory they monitor the prices drug companies charge and add and remove and "reschedule" drugs to minimize costs.

COSTS.

See... a health insurance company, in theory, should also be concerned with ... health. Maybe spending more now saves later.

But with Americans having so little job security where is the incentive to take care of your members "for the future?"

So it's all about cost and trying to avoid bad publicity.

@futurebird @venitamathias

"Maybe spending more now saves later"

That only works if they have to pay for those later costs as well.

(you're giving me flashbacks to when the Netherlands privatized its health insurance decades ago, and my parents (GPs) got letters from insurance companies saying things like "we can learn a lot from the US!" - even as a teenager I already knew they meant how to make a profit at the expense of everything else)

@futurebird health insurance being tied to employment is a problem. Some companies hire employees just below fulll time hours to avoid paying health benefits.
@futurebird @venitamathias My wife is a type 1 diabetic, her pancreas does not produce any insulin. She relies on fast acting insulin to survive. The insurance companies act like they are all the same, so they keep switching brands on her to save money. But the different brands have different curves: how fast does the insulin effectively kick in, and how long does it last? So when she switches, she gets more highs and lows, and both of these are damaging to the body. Fortunately there hasn't been as much switching going on lately.
@venitamathias @futurebird also known as “practicing medicine without a license”

@futurebird It's absolutely on purpose, since if things were easy to connect it would be easier to actually approve things, which means more expense to the companies.

I honestly don't understand how anyone who's ever dealt with large private companies can complain about government bureaucracy being somehow atypically horrible. It's often *typically* horrible, sure, but nobody does bureaucracy better and more extensively than the paying-out-money part of private companies.

@futurebird I've had Kaiser Permanente since I started with the government in 2002. The consistency and continuity has been the only thing that saved my sanity through a chronic illness, two kids, and all that comes with that. Doctor, pharmacist, specialist, whoever...they all use one system. It's not always the best, but when I hear stories like this, it makes me thankful I have an HMO.
@futurebird If the Russian Mob offered a health care concierge service, I'd certainly consider it.
@futurebird I used to work in medical billing. It's 100% on purpose. They confuse you in the hopes that you'll give up and pay whatever they say you owe.

@futurebird Oh god with the names..I have SEVEN cards for one insurance plan. There's the medical card and the dental card and the vision card...but then there's also the prescription card and the separate prescription *discount* card...and then during the pandemic they added a telehealth card, and now they've spun off a separate surgery card. These are all from the same company. All part of one plan. Why the fuck is it seven different things??

Meanwhile when I actually need service...I remember being extremely sick a few years back (well before COVID), couldn't even get out of bed...called the doctor and got told it was probably the flu and they could schedule me for a flu test. Then they tell me the next available appointment is in nine months.

People talk about "waiting in line for healthcare" in socialist systems while here in the US we get told to wait months FOR A DAMN FLU TEST!! The only damn things these companies can provide in a timely fashion is baffling piles of plastic trash!

@admin @futurebird

That's how I ended up going to Urgent Care three times over 3 months for a bad asthma reaction. Finally got in to see a pulmonologist, and he fixed me up in a few weeks.

It was a miserable 3 months of a deep, racking cough. The Urgent Care physicians assistants were prescribing steroid doses that didn't taper, and one prescribed an inhaler that wasn't suitable.

No criticism of the PAs -- they aren't specialists. I should have been able to get in to see a pulmonolgist!

@admin
Meanwhile, when my ex had breast cancer in 2018, her diagnosis was confirmed one week after her mammogram, and she had surgery one month later. She had home care visits for two weeks after that, and the pathology report on the mass came back three weeks later. The only treatment she required (Tamoxifen) was provided at the same appointment as the pathology results.

In just over two months she went from discovering she had cancer to being cancer-free.

During that period, we went to about half a dozen appointments totaling around eight hours, not including the day in hospital for her surgery.

Our out-of-pocket expenses came up to $9 for hospital parking and $20 because we ate lunch there once.

This is the scary Canadian socialist medical system.

@futurebird

@futurebird in tijuana we have many call centers dedicated to all aspects of american health insurance. from highlighting important information on medical documents to booking imaging appointments. it seems the bereucracy of private healthcare is so vast it spills to other countries