L4sBotAug 16, 2023

An Instacart customer said she discovered the app's higher prices cost her nearly $100 after accidentally seeing the store's paper receipt

https://lemmy.world/post/3296942

An Instacart customer said she discovered the app's higher prices cost her nearly $100 after accidentally seeing the store's paper receipt - Lemmy.world

An Instacart customer said she discovered the app’s higher prices cost her nearly $100 after accidentally seeing the store’s paper receipt::undefined

Show threadfriend_of_satan
Do they think Instacart is a charity? Would these people go grocery shopping for somebody else for less than $100?
Aug 17, 2023 at 1:49amWeb
Show threadKhanzarateAug 17, 2023

The issue is they’re hiding it. If a business felt they were totally on the up-and-up, they wouldn’t try so hard to hide it.

I agree that undoing this would pretty much certainly mean they raise the actual rate they charge customers, but I feel that’s a far better system. Even if that charge wasn’t a flat charge and was like, 10% of the total or whatever the math currently works out to.

Basically, if they need to charge more money, do it. Don’t scam people into thinking groceries are more than they are. A disclaimer that prices have said 10% markup would do.

Show threadAlecSadlerAug 17, 2023
Maybe it’s regional, but Instacart use in my area straight up says which stores are priced the same or which are priced at a premium when you click on it. It isn’t hidden at all.
Show threadKhanzarateAug 17, 2023
If they’re honest about it then it’s dumb to complain. I dunno though, I can’t afford to spend extra and have to get my own groceries
Show threadfriend_of_satanAug 19, 2023
I don’t know. When I go shopping basically anywhere, they do not show how much they paid for the things they are selling. If they did, people would know that most electronics cables have a 1000% markup and they wouldn’t buy them.
Show threadKhanzarateAug 19, 2023

I’d agree with you if it was expected that prices would go up.

If I buy that HDMI cable for 9.99 at a store, I know that some of that money is going towards the store’s upkeep, employees, all that.

If I bought that cable at some gas station close to my house for 14.99, I know I could get it for cheaper, so I know I’m paying 5 extra for some convenience.

If I bought the same cable for 12.99 and a 5$ convenience fee from a delivery app, and learn it was a 9.99 cable, I was told the convenience fee was 5, but I paid 7 for convenience. I’m mad, because I was lied to.

It’s not about the higher charges. Not directly. It’s about the fact that I already covered the purchase price for the product and the service charge for delivery, but then I was secretly charged even more.

It’s about the deception. Like when a thing is normally 40$ but then it goes on sale, so the tag reads “~80$~ 49.99$”

Show threadfriend_of_satanAug 19, 2023
Oh yeah, if they are claiming something costs more than it actually does that is complete bullshit. Is that what’s going on? I’ve actually never used one of these delivery apps like doordash or whatever.
Show threadKhanzarateAug 19, 2023
Yeah that’s the whole discussion. Instacart charges fees for its use but it also doesn’t show customers the receipt it got from the store, because the prices it says goods cost it don’t match what it paid.