Good, they absolutely fucking butchered the game just to sell cosmetics and heroes.

Say what you will about the monetization strategy - there are a lot of valid criticisms to make - but the changes made to the core gameplay with OW2 and moving to 5v5 made the game infinitely better to play.

5v5 with reduced CC and shields >>>> late stage OW1

Removing a tank completely ruined the balance of the game. There's no reduced CC, infact they added more. Shields was the only main problem, but they could have tried splitting tanks into main/off tank roles to stop double shields, but the whole freedom is what was great about the game, the game started going downhill when they added Sombra, then fell off a cliff with Orisa. They were adding new heroes for the sake of it and not because the game needed it and that is what fucked it.

The design philosophy now is to try and make every character feel strong to play no matter how horrible they are to play against, so people will buy skins for them (or buy the new heroes).

They objectively did reduce CC. All the biggest examples off CC were removed or nerfed heavily, like Cassidy’s flash, Brigs bash and Sombras hack/emp.