The Picard ManeuverIt is broken. Can you make it go?
ThtevenBefore I let you go, I need you to make me strong too.
ChetzemokaLiterally my life for six hours yesterday. Finally got the guy through the generic scripted responses so he could escalate to someone who could actually fix the problem...
whitehousesHappened to me 2 days ago. I have yet to hear about the escalation.
InfynisIt feels this way on the tech support side too. Why are so many customers so ignorant of the tech they use?
BeigeAgendaThose Pakleds should be more like your average customer than the support.
But if you end up with Pakled support as the meme they will just say “try x, have you made it go?”
r00tyYou fixed your own problem? We NEED you!
ren (a they/them)hey now, don’t underestimate them fuckers.
SpicyPeaSoupYou are smart.
GaiusGornicusCaesarHonestly this is how it would go:
“Hi, my laptop won’t turn on. I’ve tried replacing the power cells, charging it, but nothing’s happening. Can you help?”
“Hmm… have you turned it off and back on again?”
“Umm… it’s not turning on.”
“It’s turning on?”
“No, it’s-”
“Hooray. I am smart. I am strong. I will go.”
“Wait, don’t hang-”
(hangs up)