This week, I went over to Bluesky and asked people who'd left Mastodon why they left, and lots of people told me. I grabbed the replies and crunched them and wrote up a summary. I think it's really interesting and often kind of wrenching.

https://erinkissane.com/mastodon-is-easy-and-fun-except-when-it-isnt

#meta

Rather than trying to head off the unusual unpleasantness about clout-chasers and the ritually/technologically impure, I will just say this:

I wrote this up for fedi people who are actively curious and interested in other people, and I'm not going to worry too much about how it lands for those who aren't.

The tl;dr (because TL! it's TL) is that, for this group:

- people feel stressed and anxious when they get yelled at for breaking rules and norms they didn't know about

- it's hard to find people and conversations, and specifically hard to follow people across instances

- people want better organic and algorithmic ways to connect with each other

- instance-picking stresses people out, and a lot of the sign-up and settling-in processes are confusing and/or too much work for unknown returns

something I didn't have room for in the post itself is that a non-tiny group of people have had instances blow up on them over the years, leaving them starting over again and again—this is especially destructive for newer folks, who don't always understand what's happening

Lastly! I squeaked this post in under a rapidly dropping door—I'm going to be really busy for a day or so and then offline for awhile. If you ask questions after today and don't hear back, that's probably why!

Please be cool with each other and don't make me come back to screaming fights in my replies. <3

@kissane

Reading through now.

In case I forget (I always forget):

"building cultural norms into the tooling is much more effective and less alienating than chiding"

One of the best encapsulations of this idea, born of the challenges of managing the StackOverflow community norms (which tend towards scolding like lava) and Discourse (which aims to be the opposite), is Jeff Atwood's "Just In Time" Theory of User Behaviour:

https://blog.codinghorror.com/the-just-in-time-theory/

I return to this a lot - it's useful.

The “Just In Time” Theory of User Behavior

I’ve long believed that the design of your software has a profound impact on how users behave within your software. But there are two sides to this story: * Encouraging the “right” things by making those things intentionally easy to do. * Discouraging the “wrong” things by making those things intentionally

Coding Horror

@kissane

Re. the second "couldn’t find people or interests" group, I viscerally feel this.

I set up an alt-account to indulge in therapeutic socialising around the (big) football (soccer) team I follow.

The experience has been excruciatingly difficult in many ways. It's been a job. I'm two week into relentless *work* to drum up even a little consistent sociability. It's been almost zero fun. If I were normal, I'd have given up on day two.

Two idea I think would make it easier (cont)...

@kissane

1. Hashtags are indeed essential in the absence of an algorithm. But people either forget to use them, or just don't because they've been conditioned not to. It would help enormously to have a mechanism by which we could auto-tag posts; i.e. insert one of more tags quickly based on what I'm posting about. In addition, it would help if tags copied into replies, like handles do.

(cont)...

@kissane

2. I'd like to be able to search a hashtag and get back a list of accounts that have used that hashtag within x days or have that tag in their profile. Ordered by "frecency". I'd then like to drill in to see their tagged posts.

Perhaps the biggest difficulty I've found on my alt-account is that even though I've been through the pain of finding and following around 200 people who have used a relevant tag, my timeline is frustratingly irrelevant to the point of being chaotic. (cont)...

@kissane

So I have to resort to clicking about to manually search for my hashtags. Which yields better results. But then I'm missing the stuff people don't tag (which is a lot).

So yeah, it's very difficult.

I'd also say it's all very time bound. Posting stuff while America sleeps means you're posting into the void, because those posts aren't surfaced by an algo in the morning. A tactic I've often used there is to boost my own posts to give them a second wind.

@charlesroper @kissane
I was never on Twitter but, so using Hashtags as keywords to search and follow appears totally natural to me

Unfortunately there are all the limiting, muting, defederating things going on so searching for a hashtag often just can not found them when on other instances

So i feel very much here in a bubble that limits my diversity, not in a self choosen bubble, but between walls that others have set up around their bubbles

@crazy_pony @charlesroper @kissane Spitting the truth. But we have to account for the fact that Mastodon was, mainly, built as an opposition to post-Musk Twitter. I know it was around before that, but my understanding is that's when it really found its identity.

So we have a lot of formative early adopters that by default have strong, shared views. And since the only way to get something off the ground here is through followers, there's never enough critical mass for real diversity to flourish

@alantrapulionis
I'm starting to think the discussion of what makes mastodon like, or not like Twitter is becoming a moot point. If its not engaging then I don't see why we should prop those traits up as mastodons special sauce. What mastodon makes me think of more, is Tumblr. But with more rules and people not posting and boosting enough to fill my timeline. And no accounts dedicated to following topics and hashtagging which leads you to other accounts
@crazy_pony @charlesroper @kissane

@skyeye @alantrapulionis @charlesroper @kissane

Unfortunately (for most people) Mastodon is designed to not easily find people :( i took years to follow so many thousands until i got a pretty alive timeline, but its still less than 50% matching my interests

@crazy_pony @skyeye @charlesroper @kissane Oh, and you guys need to use the #Explore tab more often. It's the only way I find this website attractive. Scroll past the ideology, and then you find some good stuff.

@alantrapulionis @skyeye @charlesroper @kissane
Not sure if this translates to the right button (i use the native german translation) but not every instance has an "Explore" Button (as far as i know i would serve popular content?)

Myself i am following many Hashtags, but this also works only if someone uses them

@crazy_pony @skyeye @charlesroper @kissane Seriously? Wow.

Yes, it's the thing that ranks posts by engagement basically. Across servers. Not sure if it's, like, fully global or not, but definitely more of a public square than the Home tab.

Sounds like a tragedy to me, not having this tab. Weird. Very weird.

@alantrapulionis @skyeye @charlesroper @kissane
I do not miss it, because i am not interested in whats trending (for the same reasons i do not check the global timeline)

For me the wish was always to find a community with people to talk and event information

@crazy_pony @skyeye @charlesroper @kissane Sure. That's fine too. But I feel like the brains behind Mastodon have a strong perception that that's the *only* valid way to use the internet. Which, it. is. not.

Edit: I would even add, this is particularly important for professionals, who do not want a community. They want an audience. I can see at least somewhat why journalists are so pissed at this platform.