This week, I went over to Bluesky and asked people who'd left Mastodon why they left, and lots of people told me. I grabbed the replies and crunched them and wrote up a summary. I think it's really interesting and often kind of wrenching.

https://erinkissane.com/mastodon-is-easy-and-fun-except-when-it-isnt

#meta

Rather than trying to head off the unusual unpleasantness about clout-chasers and the ritually/technologically impure, I will just say this:

I wrote this up for fedi people who are actively curious and interested in other people, and I'm not going to worry too much about how it lands for those who aren't.

The tl;dr (because TL! it's TL) is that, for this group:

- people feel stressed and anxious when they get yelled at for breaking rules and norms they didn't know about

- it's hard to find people and conversations, and specifically hard to follow people across instances

- people want better organic and algorithmic ways to connect with each other

- instance-picking stresses people out, and a lot of the sign-up and settling-in processes are confusing and/or too much work for unknown returns

something I didn't have room for in the post itself is that a non-tiny group of people have had instances blow up on them over the years, leaving them starting over again and again—this is especially destructive for newer folks, who don't always understand what's happening

Lastly! I squeaked this post in under a rapidly dropping door—I'm going to be really busy for a day or so and then offline for awhile. If you ask questions after today and don't hear back, that's probably why!

Please be cool with each other and don't make me come back to screaming fights in my replies. <3

@kissane

Reading through now.

In case I forget (I always forget):

"building cultural norms into the tooling is much more effective and less alienating than chiding"

One of the best encapsulations of this idea, born of the challenges of managing the StackOverflow community norms (which tend towards scolding like lava) and Discourse (which aims to be the opposite), is Jeff Atwood's "Just In Time" Theory of User Behaviour:

https://blog.codinghorror.com/the-just-in-time-theory/

I return to this a lot - it's useful.

The “Just In Time” Theory of User Behavior

I’ve long believed that the design of your software has a profound impact on how users behave within your software. But there are two sides to this story: * Encouraging the “right” things by making those things intentionally easy to do. * Discouraging the “wrong” things by making those things intentionally

Coding Horror

@kissane

Re. the second "couldn’t find people or interests" group, I viscerally feel this.

I set up an alt-account to indulge in therapeutic socialising around the (big) football (soccer) team I follow.

The experience has been excruciatingly difficult in many ways. It's been a job. I'm two week into relentless *work* to drum up even a little consistent sociability. It's been almost zero fun. If I were normal, I'd have given up on day two.

Two idea I think would make it easier (cont)...

@kissane

1. Hashtags are indeed essential in the absence of an algorithm. But people either forget to use them, or just don't because they've been conditioned not to. It would help enormously to have a mechanism by which we could auto-tag posts; i.e. insert one of more tags quickly based on what I'm posting about. In addition, it would help if tags copied into replies, like handles do.

(cont)...

@kissane

2. I'd like to be able to search a hashtag and get back a list of accounts that have used that hashtag within x days or have that tag in their profile. Ordered by "frecency". I'd then like to drill in to see their tagged posts.

Perhaps the biggest difficulty I've found on my alt-account is that even though I've been through the pain of finding and following around 200 people who have used a relevant tag, my timeline is frustratingly irrelevant to the point of being chaotic. (cont)...

@kissane

So I have to resort to clicking about to manually search for my hashtags. Which yields better results. But then I'm missing the stuff people don't tag (which is a lot).

So yeah, it's very difficult.

I'd also say it's all very time bound. Posting stuff while America sleeps means you're posting into the void, because those posts aren't surfaced by an algo in the morning. A tactic I've often used there is to boost my own posts to give them a second wind.

@charlesroper @kissane
I was never on Twitter but, so using Hashtags as keywords to search and follow appears totally natural to me

Unfortunately there are all the limiting, muting, defederating things going on so searching for a hashtag often just can not found them when on other instances

So i feel very much here in a bubble that limits my diversity, not in a self choosen bubble, but between walls that others have set up around their bubbles

@crazy_pony
> Unfortunately there are all the limiting, muting, defederating things going on so searching for a hashtag often just can not found them when on other instances

That's not usually the reason. Hashtags searches only cover posts from accounts your server knows about, because someone using your servers follows them.

> i feel very much here in a bubble that limits my diversity

I sympathize. Mastodon's design choices about search do create that outcome.

@charlesroper @kissane