MexThe people have spoken, and they want to speak to real live humans, not a rail ticket self-service app | Gaby Hinsliff
bioemerlCool, would they pay $5 extra?
We already have some of the most expensive trains in Europe. I don’t think this really a valid argument.
It's a valid argument regardless of the base price.
Machines are generally cheaper than people. People like saving money more than they like talking to people. If given the choice they will almost always choose the machine, when they have to pay the price.
When i'm doing the standard thing I always do I prefer the machines. There are more of them so no lines and thus faster. When things get weird though a human can figure out what I really need and serve me faster.
This so much, nine times out of ten I know what I want and need and the ticket machine is best. But if I am doing something a bit strange the ticket office is used to make sure I get the right (and cheapest) option.