Tesla exaggerated EV range so much that drivers thought cars were broken

https://lemm.ee/post/2213842

Tesla exaggerated EV range so much that drivers thought cars were broken - lemm.ee

Tesla has consistently exaggerated the driving range of its electric vehicles, reportedly leading car owners to think something was broken when actual driving range was much lower than advertised. When these owners scheduled service appointments to fix the problem, Tesla canceled the appointments because there was no way to improve the actual distance Tesla cars could drive between charges, according to an investigation by Reuters.

I thought the range was rated by a 3rd party (EPA in the US), is that not the case? They say EPA est. on the website at least but not sure exactly what that means.
I think you answered your own question there. Unless they tell you what it means you should means nothing.