Ubisoft reportedly deleting customer accounts with purchased games if they have been inactive for too long

https://lemmy.world/post/2001710

Ubisoft reportedly deleting customer accounts with purchased games if they have been inactive for too long - Lemmy.world

> > Michael > @LegacyKillaHD > > This is just horrifying. > > Ubisoft CONFIRMS they will delete your account & purchased games if you go inactive for too long!!! > > Ubisoft… WTF?! Another example of why I’m becoming more & more concerned with the death of physical games. https://twitter.com/LegacyKillaHD/status/1682653876418224129 [https://twitter.com/LegacyKillaHD/status/1682653876418224129] > Ubisoft Support > @UbisoftSupport > > Hey there. We just wanted to chime in that you can avoid the account closure by logging into your account within the 30 days (since receiving the email pictured) and selecting the Cancel Account Closure link contained in the email. We certainly do not want you to lose access to your games or account so if you have any difficulties logging in then please create a support case with us. >> ubisoft.com/help [http://ubisoft.com/help] > https://twitter.com/UbisoftSupport/status/1682046437834784768 [https://twitter.com/UbisoftSupport/status/1682046437834784768]

“We certainly do not want you to lose access to your games or account”

So why do this? Corporate greed.

I don’t even see how greed motivates this. I can’t think of anyone that would go back to Ubisoft games after being locked out. Even assuming they were the scummiest of publishers, how does this give them anything other than bad press and sworn-off customers?

They’re hoping this will actually entice people to come back. Following that “get people in the door first and then worry about what you’ll sell them” business model, it’s the same logical reason that Costco has super cheap hot dogs that they lose money on, and Epic Games has free games every week. It’s just to get you to into a position where you can be marketed to.

That’s the more “amicable” business strategy though. The more sinister possibility is, well, a constantly running app (the Ubisoft launcher is configured to start on boot by default, and even if you turn that off it spawns a background process as soon as you click on it at least till you reboot), always online with full user permissions and filesystem access is a very powerful thing, you’ve gotten yourself a pretty capable Trojan virus that people are willingly installing and granting whatever permissions you need! Plenty of Windows users are also in the habit of using the admin user with system access for literally everything, which makes it even easier for them to exploit.

Nah, the hotdogs work like that, but it’s more about the experience

I mean, Costco will take your money and do all sorts of organizational psych to entice you to buy more, but they always had certain morals, as companies go. They always try to give you a lot for what you buy, and they had public good initiatives - like you can get great prices on prescription eyewear and pretty good vision appointments without a membership. It’s not like they were losing out, but they’re willing to miss out on some profits when it comes to health needs.

It’s the way businesses used to be - not that long ago they’d give you all sorts of free stuff and even sell stuff at a loss to gain customer loyalty.

… Sorry I meant you could do that. They cut that program, and are cracking down on people sharing cards. The hotdogs getting jacked up in price might not be far behind

At this point, just getting what you’re promised in reasonable quality is about the best it gets, and you really can’t take that for granted anymore…