Mastodawn

aswz Jul 22, 2023

Ubisoft reportedly deleting customer accounts with purchased games if they have been inactive for too long

https://lemmy.world/post/2001710

Ubisoft reportedly deleting customer accounts with purchased games if they have been inactive for too long - Lemmy.world

> > Michael > @LegacyKillaHD > > This is just horrifying. > > Ubisoft CONFIRMS they will delete your account & purchased games if you go inactive for too long!!! > > Ubisoft… WTF?! Another example of why I’m becoming more & more concerned with the death of physical games. https://twitter.com/LegacyKillaHD/status/1682653876418224129 [https://twitter.com/LegacyKillaHD/status/1682653876418224129] > Ubisoft Support > @UbisoftSupport > > Hey there. We just wanted to chime in that you can avoid the account closure by logging into your account within the 30 days (since receiving the email pictured) and selecting the Cancel Account Closure link contained in the email. We certainly do not want you to lose access to your games or account so if you have any difficulties logging in then please create a support case with us. >> ubisoft.com/help [http://ubisoft.com/help] > https://twitter.com/UbisoftSupport/status/1682046437834784768 [https://twitter.com/UbisoftSupport/status/1682046437834784768]

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yemmy Jul 22, 2023

I just had a horrible experience with Assassins game purchased through Steam. I had bought the game few years back. Played some and stopped. And deleted my Ubisoft account. This week I downloaded the game again hoping to play it. I created a new Ubisoft account but the game wouldn’t launch.

Hours spent with the support got me nowhere. In summary, their response is that since the original Ubisoft account was linked to the purchase, they cannot now link the game to the new account.

I provided the Steam proof of purchase but that didn’t help.

Steam support didn’t help either.

I can’t play a game I purchased and own.

This should be illegal!

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Boinketh

New law: every time they lock someone out of a game they paid for, either for lack of Internet or any other reason, they have to give a 1,000% refund and the contents of the CEO’s phone get uploaded to their store to be downloaded for free.