Mastodawn

aswz Jul 22, 2023

Ubisoft reportedly deleting customer accounts with purchased games if they have been inactive for too long

https://lemmy.world/post/2001710

Ubisoft reportedly deleting customer accounts with purchased games if they have been inactive for too long - Lemmy.world

> > Michael > @LegacyKillaHD > > This is just horrifying. > > Ubisoft CONFIRMS they will delete your account & purchased games if you go inactive for too long!!! > > Ubisoft… WTF?! Another example of why I’m becoming more & more concerned with the death of physical games. https://twitter.com/LegacyKillaHD/status/1682653876418224129 [https://twitter.com/LegacyKillaHD/status/1682653876418224129] > Ubisoft Support > @UbisoftSupport > > Hey there. We just wanted to chime in that you can avoid the account closure by logging into your account within the 30 days (since receiving the email pictured) and selecting the Cancel Account Closure link contained in the email. We certainly do not want you to lose access to your games or account so if you have any difficulties logging in then please create a support case with us. >> ubisoft.com/help [http://ubisoft.com/help] > https://twitter.com/UbisoftSupport/status/1682046437834784768 [https://twitter.com/UbisoftSupport/status/1682046437834784768]

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WarmSoda Jul 22, 2023

Makes me wonder, how much data does it take to hold every users account info and library details? Not the games themselves, no profile pictures or anything, just the data that they must have in order too know who owns what. That has to be a huge consideration when you build an online store, right?

Did they run out of space? Are they deleting “old” accounts to free up servers for the absolute flood of new Ubisoft accounts that they’re massively inundated with every day?

But seriously, what would an actual real world reason be for needing to delete accounts after X amount of time?

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Elderos

It certainly adds up, and it makes maintaining the databases more complex and costly as a whole.

Imo this is just lazy, they could at the very least “archive” old accounts and move the bare minimum data out of the main DB, as to make it possible to reactivate the account later on. Why can virtually every platform keep old account arround, but not Ubisoft?