What I think is weird about folks hatin on the Genshin Community is it’s essentially a single player game. There is no community really outside of social media. I would say social media is the problem.
It tells me they are used to cuddly friendly fandoms. They've definitely never played real toxic games like Mordhau or anything Paradox has made. There are games that are legit >50% neonazis and avowed racists.