Legally blind woman left anxious and in tears after rideshare drivers refuse to pick her up 23 times in six weeks

Victorian woman Kathryn Beaton says repeated, illegal denials of service from drivers refusing to allow her guide dog into their vehicles have left her effectively housebound.

https://www.abc.net.au/news/2023-07-10/legally-blind-woman-refused-23-uber-rides-in-six-weeks/102559848

Legally blind woman refused 23 Uber rides in six weeks due to guide dog discrimination

Victorian woman Kathryn Beaton says repeated, illegal denials of service from drivers refusing to allow her guide dog into their vehicles have left her effectively housebound.

ABC News

So as a taxi driver with horrific allergies, I’ve found dog owners are not typically terribly understanding when I tell them we’re going to have another cab come pick them up. I’ve had several people insist that their animal is a service dog as if this somehow changes my own health condition.

I’ve often found that my own access to public spaces is limited by the use of service animals and straight up pets in public places. I don’t even try to go to breweries anymore. I wouldn’t bother trying to get on a plane. Even hotels are basically a no go for me unless i want to get sick more often than not.

I don’t pretend to have a solution to this, but access to public spaces for animals and for some allergy sufferers is mutually exclusive. It makes it a lot more complicated than ‘service animals should be everywhere’ or ‘allergy sufferers should have access to public spaces’. The two are kind of in conflict. It sucks.

Nobody pays any mind to air quality and it’s made my life a whole lot more difficult than it needs to be.

The fact that this blind lady needs to have both her guide dog and a taxi/rideshare to get around anywhere sucks for both her and the driver - the former for obvious reasons, and the latter for the reasons you listed out. It’s a sort-of perfect microcosm of the major issue a lot of modern cities seem to have: poor public transit and heavy car-centric infrastructure.

The fact she absolutely needs a car to seemingly get anywhere is the problem here. People - and not just people with disabilities, but in general - should have (and deserve) different viable options to get around. The whole idea of a person becoming stuck at their house because of not being able to get the transport they need to get around the place is fuckin atrocious and should be what’s actually talked about here, not “jUsT lEt ThE aNiMaL oN!” or “MaKe An UbEr ApP fOr PeOpLe LiKe ThIs!”

Just to add to the controversy, in a perfect world with good public transportation, how do you still accommodate both? On a train you could have an animal-free car but what about buses? You can’t have a separate bus for every single accommodation.

Well, if we properly defined 'dog allergy' as a disability, maybe the accessibility tool that we could use to accommodate it might be like... a gas mask or something like that?

It'd be strange at first, but eventually we'd treat them no differently than a cane or wheelchair.

I like your problem-solving mind, but I have some bad news about how people who use canes and wheelchairs are also treated.