A synecdoche of the American “healthcare system”:
Had an interaction with my insurer because they inserted themselves between the plan my doctor and I had arrived at. This created extra work for my Doc, his staff, the pharmacy and resulted in my missing my scheduled dose of necessary medicine. The insurance company asked for my feedback, but wanted that feedback constrained to only the work of their front line customer service person. #AmericanHealthcare #Premera #youWantFeedback #broken