Lorin Hochstein 
If you don’t understand how the system works, your interventions are unlikely to lead to your desired results.
Corollary: If your intervention did not lead to your desired results, you don’t understand how the system works.
Amy Toebeans@norootcause corollary: if you don't understand the system, you need to observe it. sometimes you need to try interventions and observe the results to understand the system better
Jordan Sissel@renice @norootcause cautionary: attempting this intervention-observation method on humans in an effort to understand said humans… upsets those humans 🫠
@whack @renice To quote the late Dr. Richard Cook: “all practitioner actions are gambles.”
https://www.adaptivecapacitylabs.com/HowComplexSystemsFail.pdf