Lorin Hochstein Jul 1, 2023
If you don’t understand how the system works, your interventions are unlikely to lead to your desired results.
Show threadLorin Hochstein Jul 1, 2023
Corollary: If your intervention did not lead to your desired results, you don’t understand how the system works.
Show threadAmy ToebeansJul 1, 2023
@norootcause corollary: if you don't understand the system, you need to observe it. sometimes you need to try interventions and observe the results to understand the system better
Show threadLorin Hochstein Jul 1, 2023
@renice Yes! Diagnostic interventions!
Show threadJenniferplusplus

@norootcause @renice I worked on this story for a year (well, like 3 days) and he just tooted it out
https://jenniferplusplus.com/mental-maps/

Which is to say diagnostic intervention is my new favorite term.

Mental maps for navigating software systems

Learning and exploration in complex systems happens continuously, forever. We need to constantly update our mental maps, or they'll lead us astray

Jennifer++
Jul 1, 2023 at 10:07pmWeb
Show threadLorin Hochstein Jul 1, 2023
@jenniferplusplus @renice That’s a great post!
Show threadWizard Bear (💉x8 + 😷)Jul 2, 2023
@jenniferplusplus @norootcause @renice Terrific article @jenniferplusplus . TY so much for sharing. This is the absolute truth and very well stated. Complex systems in general have these same concerns, not just software systems. Not everything is known up front. Changes can lead to unintended consequences. A wise person taught me to look for those. All the best to you. Following you now as well.