Arriving to New York, we watched helplessly from the plane as the JFK baggage handlers outside destroyed our luggage at the end of this bag's first flight (we just bought it; it was brand new).
@MikeElgan Able to use a purchase protection-type thing to cover it? (Something like https://www.chase.com/personal/credit-cards/slate/purchase-protection)
Purchase Protection | Credit Cards | Chase.com

Can repair, replace or reimburse you for eligible items in the event of theft or damage when items are purchased with an eligible Chase card

@MikeElgan I’ll just say it now, luggage with exposed wheels are bound be destroyed. I’m not sure why luggage makers thought this couldn’t happen. It’s poor design especially how luggage gets stacked. I’ll catch flak for this but wheeled luggage is for the weak and lazy, if it’s heavy you packed to much.
@Kgault @MikeElgan Dude... seriously, read the room.
@Kgault My wife's hobby is smuggling wine, so...