Lessons, living with parents with dementia: when an app on their phone spontaneously changes it's icon, it's a fucking disaster.

Some Google engineer launched a feature that got them a promotion and now my mom can't use her phone anymore. Silicon Valley is incapable of imagining a user who isn't a 27 year old white man.

@jmjm I don’t work for Google but I can see how this would be so easily overlooked and, as accessibility advocate, I acknowledge this is a problem. I assume this would be the same for when a service gets rebranded. Would you perhaps have any input onto how to make a transition of such magnitude as painless as possible?
@rodrigoescobar don’t rebrand
@pearfalse sadly not an option :(