Shauna GMMay 15, 2023

I'm looking for examples of UX/interface design where:

* users started using a feature in a way that wasn't intended (can be for good or for ill)
* the product team responded by removing the feature entirely

Also very interested in interfaces where there is an obvious feature that users would want/need that's not provided, and that feature is obviously not provided because it's against the interests of the company who makes the software.

Can anyone think of examples which fit?

Show threadStephen BakerMay 15, 2023
@shauna
Plase don't overlook that @signalapp removed SMS/MMS interoperability from their Android app against the vociferous objections of their user community.
Show threadShauna GMMay 15, 2023
@prmam What was their ostensible reason? And why do you think they did it? (If you don't mind my asking; I can always do a web search)
Show threadJamesGecko
@shauna @prmam IIRC they discovered that despite labels and warnings about SMS in-app, some users assumed that ANY message sent from Signal was encrypted. So they removed all possibility of confusion.
May 20, 2023 at 6:28pmWeb