Shauna GMMay 15, 2023

I'm looking for examples of UX/interface design where:

* users started using a feature in a way that wasn't intended (can be for good or for ill)
* the product team responded by removing the feature entirely

Also very interested in interfaces where there is an obvious feature that users would want/need that's not provided, and that feature is obviously not provided because it's against the interests of the company who makes the software.

Can anyone think of examples which fit?

Show threadOldGeeksGuideMay 15, 2023
@shauna In a broad sense, there is one obvious feature that is often avoided these days, across many industries, that is allowing access via without an app. It seems every company wants to force you into an app when a standard interface will do, from streaming, to social media, to content, to electric car charging.
Show threadNina HatfieldMay 15, 2023
@oldgeeksguide @shauna And this seems like a development of the prior shift from having a customer service telephone number to forcing customers to contact the company only via email. I know older folks who didn't want a computer at all for whom life got steadily more difficult as things "progressed".
Show threadOldGeeksGuide
@ninahatfield @shauna That and trying to lock people in to their walled garden
May 15, 2023 at 7:40pmWeb