I'm looking for examples of UX/interface design where:
* users started using a feature in a way that wasn't intended (can be for good or for ill)
* the product team responded by removing the feature entirely
Also very interested in interfaces where there is an obvious feature that users would want/need that's not provided, and that feature is obviously not provided because it's against the interests of the company who makes the software.
Can anyone think of examples which fit?
@shauna Apple Podcasts app has removed: the ability to mix mp3 (music) files with mp3 (podcast) files. You used to be able to make playlists mixing music and podcasts. Apple removed this ability entirely and then split iTunes into music and podcasts eliminating any option.
With that they then removed entirely the ability to make playlists of Podcasts at all. All you can now do is have a queue of upcoming podcasts - that can’t save and can easily get overwritten if you play anything
Shauna GM
Shannon Clark