Reliability: It's Not Great

The last four months have been rough. We’ve had more issues than we’re OK with. I’ve hesitated to share this because, well, I’m fighting a debilitating feeling of failure. Fear, too. If we don’t improve, our company ceases to exist, and I really like working on this company. One interesting problem we have is that we’ve exploded in popularity. It sounds like a good problem to have! But we’ve pushed the platform past what it was originally built to do. We’ve put a lot of work and resources into...