@chartier I used to work at Albertsons. The app was built to support all of their 20 different store brands, jewel being one of them. Typically the dev team tried to jump on major errors right away since apple will force them to fix a lousy experience. But it’s a tiny team overseeing tons of tickets from brands all over the country. Plus potential acquisition from Krogers. If your issue doesn’t rise to the top, it may be awhile.