There are two trends in government over the past 30 years that have collided to cause a never-ending series of high-profile failures:

1. Outsourcing anything technology-related, regarding tech as outside of government’s core competencies (or even government’s proper role).
2. Relying on technology to accomplish nearly all agency goals and intermediating interactions with the public through software.

Can you identify the problem here?

@waldoj
You can substitute "higher education colleges & uni's" for "government" in your post and comments and it is all still very, very true. Same problem and higher ed and our students and faculty have paid the price.
@econproph I’ve been told that! I don’t have any relevant experience in academic tech, so that’s not something I dare write or speak about, but folks often tell me it’s a pretty perfect analog.