Waldo JaquithFeb 13, 2023

There are two trends in government over the past 30 years that have collided to cause a never-ending series of high-profile failures:

1. Outsourcing anything technology-related, regarding tech as outside of government’s core competencies (or even government’s proper role).
2. Relying on technology to accomplish nearly all agency goals and intermediating interactions with the public through software.

Can you identify the problem here?

Show threadal45tairFeb 13, 2023
@waldoj Interestingly I think the U.K. government’s website provides a useful counter example. They hired developers and built it in house, and while it might not be perfect, it’s way better than the various outsourced things they had before.
Show threadWaldo Jaquith
@al45tair That was made by the GDS; I worked for the US counterpart, 18F. They’re how we can see the better alternatives!
Feb 13, 2023 at 10:55pmIvory for iOS