TomFeb 2, 2023

Wash Post: “hey we’re sorry you’re leaving. Can we convince you to stay?”
Me: “Sure, sell me a digital only subscription.”
Wash Post: “we don’t have that. How’s the Sunday paper plus digital for $1.95/week?”
Me: “nope.”
Wash Post: OK Bye.

What?!?

How did they mess this up?

Show threadEric BlairFeb 3, 2023
@tbridge so you were trying to go from home delivery + digital to digital only?
Show threadTomFeb 3, 2023
@jablair yup. There’s no path for online for this and phone retention group was like “oh we don’t have a digital only option” which is a lie.
Show threadEric BlairFeb 3, 2023
@tbridge the lack of an online option doesn’t shock me (for reasons, not because it doesn’t make sense). I can poke at this when I’m back.
Show threadKelly GuimontFeb 3, 2023
@jablair @tbridge I couldn't get my digital to renew so I had to give up too.
Show threadEric Blair
@Verso 😭
Feb 3, 2023 at 4:21pmWeb