johncarneyauFeb 1, 2023

I love #Pathfinder2E, but if you want to know what the worst possible checkout experience in the entire interwebs is, try purchasing something from @Paizo’s online store. Even when it goes smoothly, it’s confusing and deeply unpleasant.

An unexpectedly long 🧵

[I posted this to Twitter yesterday and it seemed to strike a nerve, so I am reposting here. There are quite a lot of interesting comments on that thread so check it out if you’re interested: https://twitter.com/johncarneyau/status/1620650515590946816?s=12]

John Carney on Twitter

“I love #Pathfinder2E, but if you want to know what the worst possible checkout experience in the entire interwebs is, try purchasing something from @Paizo’s online store. Even when it goes smoothly, it’s confusing and deeply unpleasant. An unexpected 🧵”

Twitter
Show threadjohncarneyauFeb 1, 2023
Let’s say you purchased some digital content. Instead of being given a download link on the confirmation page, or via email. You are instructed to somehow find your own way to your “Digital Content” page.
Show threadjohncarneyauFeb 1, 2023

Once there, you are presented with all of the digital content you purchased, but categorized according to a schema clearly inspired by the Voynich Manuscript.

Once you locate the link, you click and your content starts downloading…

Show threadjohncarneyauFeb 1, 2023
LOL JK
Show threadjohncarneyauFeb 1, 2023
When you click on the download link you get a message telling you to wait 60 seconds before clicking again. Okaaaaaaaaaaaaaaaay. Tick. Tick. Tick. Tick. You click again and now your content starts downloading…
Show threadjohncarneyauFeb 1, 2023
PSYCHE!
Show threadjohncarneyauFeb 1, 2023
After waiting a whole-ass minute, you click again, only to be told you have to click AGAIN. So, you click again and your content starts downloading…
Show threadjohncarneyauFeb 1, 2023
MWAHA… Oh. Wait. It actually does download this time. #PartyPopperEmoji
Show threadjohncarneyau
So your PDF of, I dunno, #OutlawsOfAlkenstar: #PunksInAPowderkeg lands on your hard drive, conveniently named “punks-in-a-powderkeg.pdf” or something so you can easily find it amongst all your other downloads.
Feb 1, 2023 at 5:36pmIceCubesApp
Show threadjohncarneyauFeb 1, 2023
Yeah nah. It’s named PZO90178.pdf.
Show threadjohncarneyauFeb 1, 2023
Show threadjohncarneyauFeb 1, 2023
Don’t get me started on how it a) saves your form of payment details at checkout WITHOUT your consent, b) doesn’t let you remove your original form of payment ever, or c) always defaults to your original form of payment even if it’s expired.
Show threadjohncarneyauFeb 1, 2023
/🧵