Please stop using “mom” as an example of an unsophisticated user of technology. This reinforces harmful stereotypes.

Instead, I suggest using “congressperson”.

@rmondello I worked in IT local government in the UK. One particular morning I was required to cover the tech helpline for the local elected representatives. Never have I had to deal with a more ignorant, self entitled, ego inflated bunch. Not all of them of course, but far too many. Was exhausting.
@michaelward Sounds terrible; I'm so sorry!
@rmondello thanks, but it was 20+ years ago, I’m over it and it was only the once. I refused to ever do it again. It also didn’t help that the help desk software was some obtuse MS-DOS based monstrosity that was 15 years obsolete. 😭