Charlie ChapmanJan 28, 2023
The closer I get on this @darknoise subscription update the more terrified I am to release it. I feel like there’s so many little things I could get wrong that will bring down the fury of thousands of angry customers and it’s really hard to test (though I understand much easier now than it used to be)
Show threadAndy KentJan 28, 2023

@charliemchapman @darknoise keep the faith. I remember the feeling of terror but we took the same path with Portal. We grandfathered existing customers and called them Portal Pioneers.

In the end we worried for nothing. The number of positive reviews and thank you emails for how we handled the grandfathering far outnumbered the negative reviews around the price change.

Sure we maybe could have earn’t a little extra by not grandfathering but the good will was so worth it.

Show threadAndy KentJan 28, 2023
@charliemchapman @darknoise something no one mentions but our biggest pain point is actually existing media articles that still reference the old pricing. 🤦‍♂️
Show threadCharlie ChapmanJan 28, 2023
@andykent oh yeah that’s a really interesting point 😬
Show threadAndy Kent
@charliemchapman whoops, sorry, think I may have unintentionally added to the anxiety. Don’t sweat it, it’s not a big deal and largely outside of your control.
Jan 28, 2023 at 1:31pmWeb
Show threadCharlie ChapmanJan 28, 2023
@andykent haha, no most all of my anxiety is rolled up in the fear of me messing up the part that is in my control and accidentally taking away features from people I don’t intend to 😅