So…

I am NEVER doing business with @CompTIA EVER AGAIN. And I will NOT be renewing ANY of my certifications.

Absolutely unbelievably HORRIBLE experience with them this morning. And I have the chat transcript to prove it.

I was just kicked out of an exam for following the rules on the screen regarding taking all breaks before beginning the exam. I ran to the restroom with the message on screen saying to take my break prior to beginning the exam. I came back, clicked through to begin the exam.

When I returned I was told that I left the camera frame and my exam was being revoked. I told them I followed the rules. They simply issued me a customer support case number and ended the exam.

I’m done. Completely unprofessional. I literally followed the instructions on screen exactly and precisely.

tl;dr - F*** CompTIA and Pearson VUE … done throwing money at them.

Chat transcript is below - unedited with the exception of the customer support case number - Forgive the angry typos.

### CHAT TRANSCRIPT ###

Carlos(proctor): Hello Alethe, this is Carlos from Pearson VUE. Your check-in process is almost complete. I simply need to verify a few things, and then I will release your exam.
Carlos(proctor): There appears to have been a technical problem when we tried to reach you on the phone. Is it alright if I finish the greeting process through this chat?
you: Yes, I put my phone away as instructed
Carlos(proctor): That's perfect. Thank you. Now, can you please show me the full desk using the camera of your computer?
you: Let me know if you need me to do that again
Carlos(proctor): Thank you, just can you please remove those items on the right side? I believe those are chapsticks, green box, also the line telephone from desk?
you: All clear :)
Carlos(proctor): Thank you, just can you please show me where you will keep the items removed? And also please show me the power cable unplugged or disconnected from extra monitor next to you on the left side.
Carlos(proctor): That is perfect. Thank you very much for making these adjustments Alethe. I will now release your exam and disconnect the chat. Good luck.
you: Thank you!
Kajal(proctor): Hello Aelethe , How mayi help you ?
you: Just wanted to make sure I could use the restroom now and then I read the instructions - I am ready to begin - Thank yoU!
Kajal(proctor): You left the webcam view ,Have you finished your exam ?
you: I went to the bathroom before I clicked begin. I returned and clicked begin.
Kajal(proctor): You have been witnessed leaving the testing space, which is a direct violation of our testing policies. Consequently, your exam is being revoked.
you: I left BEFIORE I clicked next as instructed on the screen - it said take your breaks now before you start
Kajal(proctor): Allow me moment , i am going to create case for you ,with the help of case id you can coordinate with customer support team for further detail .
you: I did not start the exam until after I returned
you: I follwed the instructions on the screen that said to take all breaks NOW before I clicked next to begin the exam
Kajal(proctor): [REDACTED] this is your case id and with the help of case id coordinate with customer support team for further detail
you: So should I continue the exam or has it been revoked? I followed the rules exactly as they were stated on the screen
you: If this exam is being revoked then I will no longer do business with CompTIA and I will not be renewing any of my current certifications
you: I'll also be sharing my experience
Rishabh(proctor): Hello ! How may i help you ?
you: The previous proctor told me my exam is being revoked, has it been revoked?
you: Kajal(proctor): [REDACTED] this is your case id and with the help of case id coordinate with customer support team for further detail you: So should I continue the exam or has it been revoked? I followed the rules exactly as they were stated on the screen you: If this exam is being revoked then I will no longer do business with CompTIA and I will not be renewing any of my current certifications you: I'll also be sharing my experience Rishabh(proctor): Hello ! How may i help you ? you: The previous proctor told me my exam is being revoked, has it been revoked?
Rishabh(proctor): Please allow me minute
you: Of course
you: Expect me to share this experience publicly

### END TRANSCRIPT ##

*exam session was closed by the proctor at this point and all windows closed*