“…corporate ‘customer service’ is set up to not only shield those on the top of the ladder—executives, vice presidents, large shareholders—but pit low-wage workers against each other in an inherently antagonistic relationship marked by powerlessness and frustration.” https://open.substack.com/pub/thecolumn/p/southwest-airlines-christmas-meltdown
Southwest Airlines' Christmas Meltdown Shows How Corporations Deliberately Pit Consumers Against Low-Wage Workers

Our system is set up to create mutual antagonism between members of the working class. Meanwhile, faceless corporate executives remain shielded like mob bosses.

The Column
Read this. “We’re not just increasingly alienated from our labor and social networks—but from our enemies.”
@omarsakrpoet As a Door Dash driver I'm happy to not have a manager to deal with.