The New York Times has editorialized angrily against forced arbitration -- a system designed to protect companies from accountability.

So guess what I found in my inbox this morning. Yes! Subscribers to the NY Times must now submit to forced arbitration if there's a dispute:

https://help.nytimes.com/hc/en-us/articles/115014893428-Terms-of-service?launch_id=18232205#12

@dangillmor Who pays for the arbitrator? If it's the NYT, I think a few hundred thousand subscribers demanding arbitration may have the same net effect as a lawsuit -- perhaps even more certainly.
@jan @dangillmor Is there a requirement for arbitration to be resolved in a certain time frame?