Dan GillmorDec 25, 2022

The New York Times has editorialized angrily against forced arbitration -- a system designed to protect companies from accountability.

So guess what I found in my inbox this morning. Yes! Subscribers to the NY Times must now submit to forced arbitration if there's a dispute:

https://help.nytimes.com/hc/en-us/articles/115014893428-Terms-of-service?launch_id=18232205#12

Show threadJan 🏳️‍⚧️🏳️‍🌈🇨🇦Dec 25, 2022
@dangillmor Who pays for the arbitrator? If it's the NYT, I think a few hundred thousand subscribers demanding arbitration may have the same net effect as a lawsuit -- perhaps even more certainly.
Show threadAlan Twigz
@jan @dangillmor that is in fact the reason why a lot of companies have been backing off these policies recently. They're not even adopting it when it's on trend
Dec 26, 2022 at 4:27pmTusky