Super frustrated with all the cheerleading over chatbots for search, so here's a thread of presentations of my work with Chirag Shah on why this is a bad idea. Follow threaded replies for:
op-ed
media coverage
original paper
conference presentation
Please boost whichever (if any) speak to you.
Chatbots are not a good replacement for search engines
https://iai.tv/articles/all-knowing-machines-are-a-fantasy-auid-2334
The idea of an all-knowing computer program comes from science fiction and should stay there. Despite the seductive fluency of ChatGPT and other language models, they remain unsuitable as sources of knowledge. We must fight against the instinct to trust a human-sounding machine, argue Emily M. Bender & Chirag Shah.
Chatbots are not a good UI design for information access needs
https://www.technologyreview.com/2022/03/29/1048439/chatbots-replace-search-engine-terrible-idea/
Prof. Emily M. Bender(she/her)
Red Faster