Survey of bus riders by Transit Forward Philadelphia paints a clear picture of where the attention of transit agencies and advocates should be placed: https://assets.nationbuilder.com/transitforwardphilly/pages/116/attachments/original/1671574925/Executive_Summary_of_TFP_Bus_Rider_Survey.pdf?1671574925

Service quality, service quality, service quality.

@alexschief But have you considered that the transit riders union texted 20 people and they said they were furious with any change whatsoever?

@alexschief maybe I've had an unusual experience but I've never really felt unsafe on the bus. Surprised to see the 20% here. Maybe it's my male privilege tho

The El is a different story.