You are never too important or too advanced to lend a helping hand. It's just that simple.

#DoBetterBeBetter

@alyssam_infosec Evergreen advice. We were told this story on our last day of elementary school: ‘One day during the American Revolutionary War, George Washington rode up to a group of soldiers trying to raise a beam to a high position. The corporal who was overseeing the work kept shouting words of encouragement, but they couldn’t manage to do it. After watching their lack of success, Washington asked the corporal why he didn’t join in and help. The corporal replied quickly, “Do you realize that I am the corporal?” Washington very politely replied, “I beg your pardon, Mr. Corporal, I did.” Washington dismounted his horse and went to work with the soldiers until the beam was put into place. Wiping the perspiration from his face, he said, “If you should need help again, call on Washington, your commander in chief, and I will come.”’
@alyssam_infosec being nice is not hard, it just doesn't come naturally. Being kind requires one to think of the people around them as important as themselves.

@alyssam_infosec I remember my first helpdesk job... contracted technical phone support for companies ( POS/store management consoles)... The first day a major new client went live, the queues filled up, and everyone was working as hard as they could, but it was a fustercluck. The director of help desk operations walked in and looked around, grabbed an open cube, and joined the queue to take calls...

That impacts me today, I still look at every manager and wonder if they would do that.