You are never too important or too advanced to lend a helping hand. It's just that simple.
You are never too important or too advanced to lend a helping hand. It's just that simple.
@alyssam_infosec I remember my first helpdesk job... contracted technical phone support for companies ( POS/store management consoles)... The first day a major new client went live, the queues filled up, and everyone was working as hard as they could, but it was a fustercluck. The director of help desk operations walked in and looked around, grabbed an open cube, and joined the queue to take calls...
That impacts me today, I still look at every manager and wonder if they would do that.