There's A LOT of discussion about content moderation right now and very little of it touches on the fact that we've all lived on the big social sites for the last decade-plus thanks to the massively exploitated labor of mostly-invisible moderation workers. The social web at scale wouldn't have happened without these laborers, who in addition to shit wages, have been exposed to literally every imaginable horror.

If we're remaking this world, let's do better on that front.

@dansinker Indeed! @ubiquity75 wrote the book on this and is here. Looking forward to her continued insights.
@josh @dansinker Thanks, Josh. Yes, I’ve been studying content moderation _as work_, and the workers who do it, for almost 13 years. Here is my book on the subject. You may wish to check it out. https://yalebooks.yale.edu/9780300261479/behind-the-screen
Behind the Screen

An eye-opening look at the invisible workers who protect us from seeing humanity’s worst on today’s commercial internet   Social media on the internet c...

Yale University Press
@ubiquity75 @josh ordered. thank you!
@dansinker @josh Thank you! Read every PP ever, btw. ;)