wolfie 🐺Jun 29, 2021

Finally after having my car for 2 years I'm getting the dashcam I moved to two previous cars installed in it!

It was a pretty big hassle to get an appointment as apparently you can't just call your local Halfords any more, you have to contact a useless contact centre who have to slowly work through available fitting appointments, and then send you to a store 30 mins away who don't even know you have an appointment (yes this happened a few weeks ago) - but today's appointment is at the store 5 min from me and was arranged by the lovely person from the store 30 mins away so should be good!

Show threadwolfie 🐺Jun 29, 2021
well, that's 0-2 on the "actually having an appointment booked that they assured me I had booked" front, the store had no record that the other store had even contacted them, but they've squeezed me in first thing tomorrow morning, and I got a new rear wiper blade and fitted that myself so at least something useful came of the trip!!
Show threadwolfie 🐺Jun 29, 2021
I at least got an email confirming my booking this time! My tip for anyone who needs to get something done at Halfords, go into the store yourself and talk to the people there as they'll actually know when they can fit you in, the contact centre is useless so there's no point trying to phone the number that appears to be local to you!
Show threadwolfie 🐺
now dealing with the customer support team via twitter DMs, might even get some sort of compensation out of it from what they've said so far, at the very least it should spur them in to retraining some of this "central team" who were formed to take pressure off the stores and just seem to be causing more issues - like me showing up to non existent appointments and the poor in store staff having to deal with me!
Jun 29, 2021 at 4:28pmWeb
Show threadwolfie 🐺Jun 29, 2021
oh dang they're giving me a £15 gift card to cover my round trip to the store 30 mins away, hopefully it'll come through before I have to pay for my dash cam fitting tomorrow 😁
Show threadwolfie 🐺Jun 30, 2021
dash cam is all fitted now!
Show threadwolfie 🐺Jun 30, 2021
hmm dash cam did work on the way back from halfords though it didn't come on automatically but now it's not coming on at all, though if I plug it into the cigarette lighter it does and when I turned off the engine it went off, so something not quite right in the power it's getting so I guess I'm going to have to head back there when I have time and get them to look at it again >.<