Techdirt: Everyone Hates Trust & Safety. Everyone Needs Trust & Safety. This Is A Problem.. “Everyone thinks trust & safety professionals are either censorial scolds or corporate lackeys, but everyone expects them to magically solve the inherent problems of human behavior at scale. I spent last week at TrustCon, the premier annual conference for the trust and safety industry (you can see our […]

https://rbfirehose.com/2025/08/04/techdirt-everyone-hates-trust-safety-everyone-needs-trust-safety-this-is-a-problem/

Techdirt: Everyone Hates Trust & Safety. Everyone Needs Trust & Safety. This Is A Problem. | ResearchBuzz: Firehose

ResearchBuzz: Firehose | Individual posts from ResearchBuzz
Everyone Hates Trust & Safety. Everyone Needs Trust & Safety. This Is A Problem.

Here’s the contradiction at the heart of the internet: everyone complains about content moderation, but no one wants to use an unmoderated platform. Everyone thinks trust & safety profess…

Techdirt
Ctrl-Alt-Speech: Live At TrustCon 2025

Ctrl-Alt-Speech is a weekly podcast about the latest news in online speech, from Mike Masnick and Everything in Moderation’s Ben Whitelaw. Subscribe now on Apple Podcasts, Overcast, Spotify, …

Techdirt
Hey if you missed it at #TrustCon yesterday, our live Ctrl-Alt-Speech is now on the podcast feed! With special guests @aagh.bsky.social and @ashkhen.bsky.social podcast.ctrlaltspeech.com/2315966/epis...

Live at TrustCon 2025 - Ctrl-A...
Alice Hunsberger (@aagh.bsky.social)

Trust & Safety loudmouth. (VP of T&S at PartnerHero; writes T&S Insider; host of Trust in Tech podcast) Intro thread: https://bsky.app/profile/aagh.bsky.social/post/3lahft5kv232c More here: https://alicelinks.com/about-alice

Bluesky Social

For the third time this #TrustCon I'm hearing the phrase "trust and safety is adversarial". There is no end state where it's "done". It is for this reason I strongly believe every platform needs to allow an admin to block harmful content, starting with text strings and URLs known to be used in spam and fraud campaigns.

Yes, it's not perfect.

Yes, it may be misused or abused by individual admins.

Yes, it's embarrassing we can't as a network share a signal and protect our hosted users.

A reminder from #TrustCon that moderators subjected to vicarious trauma often feel guilt or shame from "getting it wrong" - but that guilt is misplaced.
This morning at #trustcon someone asked me "which side of trust and safety are you on?" And I responded "do you mean for or against?" Turns out that was not what he meant.
Ireland, UK, Singapore, Australia online safety officials all in agreement that self-attestation of age is not appropriate, not effective, not compliant. #TrustCon
Heartening to hear Singapore's Edward Wee describe IMDA's approach to age verification is to require the app stores to do the age gating. #TrustCon
In a #TrustCon panel with Ireland's Coimisiún na Meán safety commissioner Niamh Hodnett - seems like the expectation for online platforms needing to provide age verification will be able to tap into the forthcoming DSA EU digital wallet tech as a "white label" means to comply with age assurance requirements. https://ec.europa.eu/digital-building-blocks/sites/display/EUDIGITALIDENTITYWALLET/EU+Digital+Identity+Wallet+Home
EU Digital Identity Wallet Home - EU Digital Identity Wallet -